Membership Terms and Conditions
Last Modified: 02 May 2025General Terms of UseWelcome to CSA.org, a website of The Chief of Staff Association (“CSA”, “the CSA”, “we”, “our”, or “us”). This page explains the terms by which you may use our website (the “Site”), together with the content, services, membership and other functionality offered on or through the Site (collectively, the “Services”). By accessing or using the Services, you signify that you have read, understood, and agree to be bound by these terms, together with any and all rules, policies and guidelines set forth in, referred to and/or linked herein or otherwise provided to you (collectively, the “Agreement”), whether or not you are a registered user of our Services. CSA reserves the right to make unilateral modifications to these terms and will provide notice of these changes as described below. This Agreement applies to all visitors, users, and others who access the Services (“Users”).The Agreement also applies to you if you are an authorized participant in a course or other event hosted by CSA (“Member”). In addition to these General Terms of Use, Members are subject to our Membership Terms & Conditions available at (the “Membership Terms & Conditions”), which are incorporated herein by reference. If you are a Member, then for purposes of this Agreement the term “Services” shall include our provision to you of any and all Events (as such term is defined in the Membership Terms and Conditions).PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION PROVISION (THE “ARBITRATION AGREEMENT”) AND CLASS ACTION/JURY TRIAL WAIVER PROVISION (THE “(THE “CLASS ACTION/JURY TRIAL WAIVER”) THAT REQUIRES, UNLESS YOU OPT OUT PURSUANT TO THE INSTRUCTIONS IN THE ARBITRATION PROVISION, THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY WAIVE YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS, AS WELL AS YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION OR PROCEEDING.1. Use of Our ServicesA. EligibilityThis is a contract between you and the CSA. You must read and agree to these terms before using the Services. If you do not agree, you may not use the Services. You may use the Services only if you can form a binding contract with the CSA, and only in compliance with this Agreement and all applicable local, state, national, and international laws, rules and regulations. Any use or access to the Services by anyone who is a minor (which is under the age of 18 in most jurisdictions) in any applicable jurisdiction (a “Minor”) is strictly prohibited and in violation of this Agreement, unless such access and/or use is supervised by a parent or legal guardian (“Parent”) who: (a) has read and understands this Agreement; (b) approves all rights granted, and all obligations undertaken, by the Minor hereunder; and (c) agrees to be bound by this Agreement. If you are a Parent of a User who is a Minor, then, by allowing such Minor to access and/or use the Services, you are subject to this Agreement and responsible for such Minor’s activity on the Services. With respect to the Parent of a User who is a Minor, “you,” as used in this Agreement in the context of a license grant, assignment, restriction, obligation, acknowledgment, representation, warranty, or covenant, or in any similar context, means “the Parent, on behalf of the Parent and the Minor,” and “your” has the corresponding meaning. The Services are not available to any Users previously removed from the Services by the CSA.B. Access to the SiteSubject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable right to use the Services for your internal business purposes only as permitted by the features of the Services. The CSA reserves all rights not expressly granted herein in the Services and the CSA Content (as defined below). The CSA may terminate this license at any time for any reason or no reason.C. CSA AccountsYour CSA account gives you access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. You acknowledge that, notwithstanding anything to the contrary herein, you do not own your CSA Account, nor do you possess any rights to data stored by or on behalf of CSA on the servers running the Services. We may maintain different types of accounts for different types of Users. If you open a CSA account on behalf of a company, organization, or other entity, then (a) “you” includes you and that entity, and (b) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this Agreement, and that you agree to this Agreement on the entity’s behalf.You may never use another User’s account without permission. When creating your account, you must provide accurate and complete information, and you must keep this information up to date. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. We encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. You must notify the CSA immediately of any breach of security or unauthorized use of your account. The CSA will not be liable for any losses caused by any unauthorized use of your account.You may control your User profile and how you interact with the Services by changing the settings in your Member portal. By providing CSA your email address you consent to our using the email address to send you Services-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, including, without limitation, marketing and advertising messages, such as changes to features of the Services and special offers. If you do not want to receive such email messages, you may opt out or change your preferences in your member portal. Opting out may prevent you from receiving Services-related notices, including, without limitation, email messages regarding updates, improvements, or offers.D. Services RulesYou agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Services or any CSA Content (as defined below) in any medium, including without limitation by any automated or non-automated “scraping”; (ii) using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services in a manner that sends more request messages to the CSA servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser (except that the CSA grants the operators of public search engines revocable permission to use spiders to copy publicly available materials from CSA.org for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security of, or decipher any transmissions to or from the servers running the Services; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Services; (vii) collecting or harvesting any personally identifiable information, including account names, from the Services; (viii) using the Services for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the Services; (xi) accessing any content on the Services through any technology or means other than those provided or authorized by the Services; (xii) bypassing the measures we may use to prevent or restrict access to the Services, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein; (xiii) use any content available on or via the Services (including any caption information, keywords, or other metadata) for any machine learning and/or artificial intelligence training or development purposes, or for any technologies designed or intended for the identification of natural persons; or (xiv) use or display the Services in competition with us, to develop competing products or services, for benchmarking or competitive analysis of the Services, or otherwise to our detriment or disadvantage.We may, without prior notice, change the Services; stop providing the Services or features of the Services, to you or to Users generally; or create usage limits for the Services. We may permanently or temporarily terminate or suspend your access to the Services without notice and liability for any reason, including if in our sole determination you violate any provision of this Agreement, or for no reason. Upon termination for any reason or no reason, you continue to be bound by this Agreement.You are solely responsible for your interactions with other CSA Users. We reserve the right, but have no obligation, to monitor disputes between you and other Users. The CSA shall have no liability for your interactions with other Users, or for any User’s action or inaction.2. Membership; User ContentIf you are a CSA Member, please refer to the Membership Terms and Conditions for additional terms and conditions applicable to you.Some areas of the Services allow Users to submit, post, display, provide, or otherwise make available content such as profile information, comments, questions, and other content or information (any such materials a User submits, posts, displays, provides, or otherwise makes available on the Services is referred to as “User Content”). As between us and you, you (or your licensors) will own any and all User Content.WE CLAIM NO OWNERSHIP RIGHTS OVER USER CONTENT CREATED BY YOU. THE USER CONTENT YOU CREATE REMAINS YOURS. However, you understand that certain portions of the Services may allow other Users to view, edit, share, and/or otherwise interact with your User Content. By providing or sharing User Content through the Services, you agree to allow others to view, edit, share, and/or interact with your User Content in accordance with your settings and this Agreement. The CSA has the right (but not the obligation) in its sole discretion to remove any User Content that is shared via the Service.By submitting, posting, displaying, providing, or otherwise making available any User Content on or through the Service, you expressly grant, and you represent and warrant that you have all rights necessary to grant, to the CSA a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, copy, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such User Content (i) to maintain and provide the Services; (ii) to improve our products and the Services and for our other business purposes, such as data analysis, customer research, developing new products or features, and identifying usage trends; and (iii) to perform such other actions as described in our Privacy Policy or as authorized by you in connection with your use of the Services. You also hereby grant each User of the Services a non-exclusive license to access your User Content through the Service, and to use, reproduce, distribute, display and perform such User Content as permitted through the functionality of the Services and under this Agreement. You agree to mark any sensitive or proprietary content as confidential prior to making such content available to any other User. We have the right (but not the obligation) in our sole discretion to remove any of your User Content that is shared via the Services.For the purposes of this Agreement, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.In connection with your User Content, you affirm, represent and warrant the following:You have obtained and are solely responsible for obtaining all consents as may be required by law to provide any User Content relating to third parties.You have the written consent of each and every identifiable natural person referred to or mentioned in the User Content, if any, to use such person’s name, voice, and likeness in the manner contemplated by the Services and this Agreement, and each such person has released you from any liability that may arise in relation to such use.Your User Content and the CSA’s use thereof as contemplated by this Agreement and the Services will not violate any law or infringe any rights of any third party, including but not limited to any Intellectual Property Rights and privacy rights.The CSA may exercise the rights to your User Content granted under this Agreement without liability for payment of any guild fees, residuals, payments, fees, or royalties payable under any collective bargaining agreement or otherwise.Your User Content does not include any information or material that a governmental body deems to be sensitive or classified information, and your provision of User Content in connection with the Services is not violative of any confidentiality rights of any third party.You will not upload or make available through the Services, either directly or by other means: any personal information of children under 13 or the applicable age of digital consent;Your User Content does not include nudity or other sexually suggestive content; hate speech, threats, or direct attacks on an individual or group; content that is abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or invasive of another’s privacy; sexist or racially, ethnically, or otherwise discriminatory content; content that contains self-harm or excessive violence; fake or impostor profiles; illegal content or content in furtherance of harmful or illegal activities; malicious programs or code; any person’s personal information without such person’s consent; spam, machine-generated content, or unsolicited messages; and/or otherwise objectionable content.To the best of your knowledge, all User Content that you make available via the Services is truthful and accurate.WE CLAIM NO OWNERSHIP RIGHTS OVER YOUR USER CONTENT. THE CSA TAKES NO RESPONSIBILITY AND ASSUMES NO LIABILITY FOR ANY USER CONTENT THAT YOU OR ANY OTHER USER OR THIRD PARTY POSTS, SENDS, OR OTHERWISE MAKES AVAILABLE OVER THE SERVICE. YOU SHALL BE SOLELY RESPONSIBLE FOR YOUR USER CONTENT AND THE CONSEQUENCES OF POSTING, PUBLISHING IT, SHARING IT, OR OTHERWISE MAKING IT AVAILABLE ON THE SERVICE, AND YOU AGREE THAT WE ARE ONLY ACTING AS A PASSIVE CONDUIT FOR YOUR ONLINE DISTRIBUTION AND PUBLICATION OF YOUR USER CONTENT. YOU UNDERSTAND AND AGREE THAT YOU MAY BE EXPOSED TO USER CONTENT THAT IS INACCURATE, OBJECTIONABLE, INAPPROPRIATE FOR CHILDREN, OR OTHERWISE UNSUITED TO YOUR PURPOSE, AND YOU AGREE THAT THE CSA SHALL NOT BE LIABLE FOR ANY DAMAGES YOU ALLEGE TO INCUR AS A RESULT OF OR RELATING TO ANY USER CONTENT.3. Our Proprietary RightsThe Services and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music, (the “CSA Content”), and all Intellectual Property Rights related thereto, are the exclusive property of the CSA and its licensors. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any CSA Content. Use of the CSA Content for any purpose not expressly permitted by this Agreement is strictly prohibited.You may choose to or we may invite you to submit comments or ideas about the Services, including without limitation about how to improve the Services or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place the CSA under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, the CSA does not waive any rights to use similar or related ideas previously known to the CSA, or developed by its employees, or obtained from sources other than you.The Services contains data, information, and/or other content, such as reputational or status indicators, representing virtual achievements (for instance, micro credentials and certifications) (collectively, “CSA Property”). Notwithstanding any terminology that may suggest you own or have any claims to any CSA Property, we solely and exclusively own all CSA Property and we reserve all rights to same, except that we hereby grant you a non-exclusive, limited, non-transferable, and freely revocable license to use certain CSA Property as permitted by the Service’s functionalities. Without limiting the generality of the foregoing, (a) CSA Property is not redeemable for any sum of money or monetary value from CSA at any time, and (b) we have the absolute right to manage, regulate, control, modify, transfer, and/or delete CSA Property as we see fit, in our sole discretion, in any general or specific case, and we will have no liability to you based on our exercise of such right. NOTWITHSTANDING ANY VALUE ATTRIBUTED TO SUCH DATA BY YOU OR BY ANY THIRD PARTY, ANY DATA, USER ACCOUNT HISTORY, AND USER ACCOUNT CONTENT RESIDING ON THE SERVERS RUNNING THE SERVICE MAY BE ALTERED, TRANSFERRED, OR DELETED AT ANY TIME, FOR ANY REASON OR NO REASON, IN OUR SOLE DISCRETION, WITH OR WITHOUT NOTICE AND WITH NO LIABILITY OF ANY KIND. WE DO NOT PROVIDE OR GUARANTEE, AND WE EXPRESSLY DISCLAIM, ANY VALUE, CASH OR OTHERWISE, ATTRIBUTED TO ANY DATA RESIDING ON THE SERVERS RUNNING THE SERVICES.4. Confidential InformationThe Services may include non-public, proprietary, or confidential information of the CSA and/or of other Users (“Confidential Information”). Confidential Information includes any information that should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure, including non-public business, product, technology, and marketing information. You will: (a) protect and safeguard the confidentiality of all Confidential Information with at least the same degree of care as you would use protect your own highly sensitive confidential information, but in no event with less than a reasonable degree of care; (b) not use any Confidential Information for any purpose other than to exercise your rights, or to perform your obligations, under this Agreement; and (c) not disclose any Confidential Information to any person or entity, except your service providers or financial or legal advisors who/that (i) need to know the Confidential Information and (ii) are bound by non-use and non-disclosure restrictions at least as restrictive as those set forth in this Section.5. Payments, Billing, and Subscription PlansA. Billing Policies; TaxesCertain aspects of the Services may be provided for free, while certain other aspects of the Services and/or products available on the Services may be provided for a fee or other charge (“Fee”). Each Fee (including each Subscription Fee (as defined below)) is the sum of the applicable the CSA Fee (as defined below) and any applicable Third-Party Fees (as defined below). By electing to use non-free aspects of the Services, including enrolling in Subscription(s) (as defined below), you agree to the pricing and payment terms that are made available to you (as we may update them from time to time, the “Pricing and Payment Terms”). The Pricing and Payment Terms are hereby incorporated by reference herein. We may add new products and/or Services for additional Fees, add or amend Fees for existing products and/or Services, and/or discontinue offering any Subscriptions at any time, in our sole discretion; provided, however, that if we have agreed to a specific Subscription Term and a corresponding Subscription Fee, then that Subscription will remain in force for that Subscription Fee during that Subscription Term. Any change to the Pricing and Payment Terms will become effective in the billing cycle following our provision of notice of such change. Except as may be expressly stated in this Agreement or in the Pricing and Payment Terms, all Fees must be paid in advance, payment obligations are non-cancelable once incurred (subject to any cancellation rights set forth in this Agreement), and Fees paid are non-refundable. Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use, and withholding taxes, assessable by any jurisdiction (collectively, but, for clarity, excluding taxes based on our net income, “Taxes”). You will be responsible for paying all Taxes associated with your purchases and/or Subscriptions in connection with the Services.B. Definitions“Subscription” means a particular portion of the Services that is available on an automatically renewing subscription basis, and your access thereto, as applicable.“Subscription Fee” means the recurring amount due as consideration for a Subscription; a Subscription Fee is one type of Fee.“The CSA Fee” means the portion of the Fee (including any Subscription Fee) that the CSA may retain as consideration for providing the Services or any portion thereof (including any particular Subscription), as applicable.“Third-Party Fees” means the portion of the Fee (including any Subscription Fee) retained by one (1) or more third parties, including Payment Processor, that we may engage from time to time, in our sole discretion.“Payment Processor” means the third-party payment processor, currently Stripe, which we engage to process payments Users make in connection with the Services.C. Your Payment MethodTo use non-free aspects of the Services, you must provide us with at least one (1) current, valid payment card that is accepted by us and Payment Processor (each such card, a “Payment Method”). By providing a Payment Method, you authorize each of the CSA and Payment Processor to charge that Payment Method the applicable Fees and Taxes, including, if applicable, on a recurring basis until you cancel your Subscription (including any notice period specified in Section 5(D) (Cancellation Procedures)). Fees and Taxes will be charged to your Payment Method on the specific payment date indicated in your User Account. In some cases, your payment date may change, for example, if your Payment Method has not successfully settled, if you changed your Subscription plan, or if your Subscription began on a date not contained in a subsequent month. The length of your billing cycle will depend on the type of Subscription in which you are enrolled, if applicable. Fees are fully earned upon payment. We may authorize your Payment Method in anticipation of Services-related charges through various methods, including authorizing it up to one (1) month of Services as soon as you register for the Services.We or Payment Processor will attempt to verify your Payment Method(s), and may do so by processing an authorization hold, which is standard practice. To the extent Payment Processor processes payments made by you, you will be subject to terms and conditions governing the use of Payment Processor’s Services. Please review such terms and conditions as well as Payment Processor’s privacy notice (each of which is available on Payment Processor’s website). You acknowledge and understand that Payment Processor may collect and retain Third-Party Fees whenever you pay Fees (including Subscription Fees). Payment must be received by Payment Processor before our acceptance of an order. We do not view or store your full credit card or other Payment Method information. For all payments, Payment Processor will collect your Payment Method details and charge your chosen Payment Method in connection with an order. If any of your account, order, or Payment Method information changes, you will promptly update such information, so that we or Payment Processor may complete your transaction(s) and/or contact you, as needed. You represent and warrant that: (i) the account, order, and Payment Method information you supply to us and/or to Payment Processor, as applicable, is true, accurate, correct, and complete; (ii) you are duly authorized to use the Payment Method(s); (iii) you will pay any and all charges incurred by users of your Payment Method in connection with the Services, including any applicable Fees (at the prices in effect when such charges are incurred) and Taxes; (iv) charges incurred by you will be honored by your Payment Method company; (v) you will not allow or enable anyone else to use your Subscription (including, without limitation, by sharing your password(s) or any other authentication credentials with anyone else, or by attempting to transfer your Subscription to anyone else); and (vi) you will report to us any unauthorized or prohibited access to or use of your Subscription and/or password(s) or other authentication credentials.WE DISCLAIM ANY AND ALL LIABILITY WITH RESPECT TO, AND YOU UNDERSTAND AND ACKNOWLEDGE THAT WE ARE NOT RESPONSIBLE FOR: (I) ANY SECURITY OR PRIVACY BREACHES RELATED TO YOUR CREDIT CARD OR OTHER PAYMENT METHOD, (II) ANY FEES THAT MAY BE CHARGED TO YOU BY YOUR BANK IN CONNECTION WITH THE COLLECTION OF FEES, AND/OR (III) ANY UNAUTHORIZED USE OF YOUR CREDIT CARD, DEBIT CARD, OR OTHER PAYMENT METHOD BY A THIRD PARTY.D. Subscription PlansSubscriptions are available on an automatically renewing subscription basis and entail payment of Subscription Fees. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION TERM IDENTIFIED IN YOUR SUBSCRIPTION ORDER FOR SUBSEQUENT TERMS EQUAL IN LENGTH TO THAT INITIAL SUBSCRIPTION TERM (EACH SUCH PERIOD, A “SUBSCRIPTION TERM”) UNLESS AND UNTIL YOU CANCEL THE APPLICABLE SUBSCRIPTION IN ACCORDANCE WITH THE CANCELLATION PROCEDURES IDENTIFIED IN SECTION 5(D) (INCLUDING ANY NOTICE PERIOD SPECIFIED IN SECTION 5(D) (CANCELLATION PROCEDURES)).When you enroll in a Subscription, you expressly acknowledge and agree that: (i) each of the CSA and Payment Processor is authorized to charge you, at the beginning of each Subscription Term, the Subscription Fee for the applicable Subscription, any applicable Taxes, and any other charges you may incur in connection with such Subscription, subject to adjustment in accordance with this Agreement; and (ii) your Subscription is continuous until the earlier of: (A) your cancellation of such Subscription (including any notice period specified in Section 5(D) (Cancellation Procedures)) and (B) the suspension, discontinuation, or termination of your access to such Subscription or to the Services in accordance with this Agreement. You understand and acknowledge that the amounts billed may vary due to Promotional Offers (as defined below), changes to the Subscription Fee in accordance with the Pricing and Payment Terms, and/or changes in applicable Taxes, and you authorize each of the CSA and Payment Processor to charge your Payment Method the changed amounts.To cancel any Subscription, you must notify us at least three (3) days before the start of the next Subscription Term by using the appropriate functionalities of the Services or by contacting us at admin@csa.org. You will continue to have access to the Subscription through the end of the then-current Subscription Term. YOU UNDERSTAND THAT UNLESS AND UNTIL YOU NOTIFY US OF YOUR INTENT TO CANCEL, YOUR SUBSCRIPTION AND THE CORRESPONDING SUBSCRIPTION FEE WILL AUTOMATICALLY RENEW, AND YOU AUTHORIZE EACH OF THE CSA AND PAYMENT PROCESSOR (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO CHARGE YOU THE APPLICABLE SUBSCRIPTION FEE AND ANY APPLICABLE TAXES, USING ANY OF YOUR PAYMENT METHODS.You may de-activate your User Account or any Subscription at any time, in your sole discretion, and we may, subject to Section 5(A) (Billing Policies; Taxes), suspend or terminate your Subscription, your User Account, or the Services at any time, in our sole discretion. HOWEVER, YOU UNDERSTAND AND ACKNOWLEDGE THAT, UNLESS REQUIRED BY APPLICABLE LAW, YOU WILL NOT BE ENTITLED TO RECEIVE ANY REFUND OR CREDIT FOR ANY SUCH CANCELLATION, SUSPENSION, OR TERMINATION, NOR FOR ANY UNUSED TIME ON YOUR SUBSCRIPTION, ANY PRE-PAYMENTS MADE IN CONNECTION WITH YOUR SUBSCRIPTION, ANY USAGE OR SUBSCRIPTION FEES FOR ANY PORTION OF THE SERVICES, ANY CONTENT OR DATA ASSOCIATED WITH YOUR USER ACCOUNT, OR ANYTHING ELSE, AND THAT ANY SUCH REFUNDS OR CREDITS MAY BE GRANTED AT OUR SOLE OPTION AND IN OUR SOLE DISCRETION. If you believe you have been improperly charged and would like to request a refund, please contact us at admin@csa.org.[E. Free TrialsWe may, at our sole option and in our sole discretion, offer free trials to a particular portion of the Services, subject to the terms of the offer. If you are signed up to such a free trial, we or Payment Processor will automatically bill your Payment Method on the day that follows the last day of your free trial (which day will be the first day of your first Subscription Term), and on the first day of each subsequent Subscription Term, subject to this Agreement. You may not receive a notice that your free trial has ended and that payment for your Subscription is due and will be collected. If you wish to avoid charges to your Payment Method, you must cancel your free trial by 11:59 PM Eastern Time on the last day of your free trial period. If you cancel your free trial while it is ongoing, your access to the applicable portion of the Services may be terminated immediately upon such cancellation.][F. Promotional OffersWe may from time to time offer special promotional offers, plans, or memberships (“Promotional Offers”). Promotional Offer eligibility is determined by us in our sole discretion, and we reserve the right to revoke a Promotional Offer in the event that we determine you are not eligible. We may use information such as device ID, method of payment, and/or an email address used in connection with your User Account to determine eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign-up for the Promotional Offer or in other communications made available to you. You understand and acknowledge that any Promotional Offers, including, without limitation, relating to Subscriptions, are subject to change at any time and from time to time.]6. No Professional AdviceTHE CONTENT PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICES IS DESIGNED TO PROVIDE PRACTICAL AND USEFUL INFORMATION ON THE SUBJECT MATTER(S) COVERED. WHILE SUCH CONTENT MAY CONCERN ISSUES RELATED TO PROFESSIONAL SERVICES, SUCH CONTENT IS NOT PROFESSIONAL SERVICES ADVICE. YOU SHOULD NOT ACT OR REFRAIN FROM ACTING ON THE BASIS OF ANY CONTENT THAT IS INCLUDED ON THE SITE(S) OR THAT IS OTHERWISE OBTAINED IN CONNECTION WITH THE SERVICES WITHOUT SEEKING THE ADVICE OF A PROFESSIONAL WHO IS LICENSED AND/OR QUALIFIED IN THE APPLICABLE SUBJECT MATTER(S). WE EXPRESSLY DISCLAIM ALL LIABILITY IN RESPECT OF ACTIONS TAKEN OR NOT TAKEN BASED ON ANY CONTENT OBTAINED IN CONNECTION WITH THE SERVICES.7. Text MessagingA. GeneralYou may sign up to receive certain CSA notifications or information via text messaging. By providing a telephone number, you consent to receiving autodialed or prerecorded calls and/or text messages from us, or on our behalf, at such telephone number. You may incur additional charges from your wireless provider for these services. You agree that you are solely responsible for any such charges.B. Consent to Transactional CommunicationsYou expressly consent and agree to the CSA contacting you using written, electronic, and/or verbal means, including manual dialing, emails, prerecorded/artificial voice messages, and/or using an automatic telephone dialing system to call or text your mobile/cellular telephone number, as necessary to complete transactions requested by you and to service your account, and as permitted by applicable law, in each case even if the phone number is registered on any United States federal and/or state Do-Not-Call/Do-Not-email registry/ies. Message and data rates apply. For purposes of clarity, the text messages described in this paragraph are transactional text messages, not promotional text messages.[C. Consent to Promotional MessagesAdditionally, we offer you the chance to enroll to receive recurring SMS/text messages from the CSA. You may enroll to receive text messages about account-related news and alerts and/or promotional offers and marketing related to the CSA products and/or services. By enrolling in the CSA’s SMS/text messaging service, you agree to receive text messages from the CSA to the mobile phone number provided by you, and you certify that such mobile number is true and accurate and that you are authorized to enroll such mobile number to receive such texts. You acknowledge and agree that the texts may be sent using an automatic telephone dialing system and that message and data rates apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. Message frequency varies. Consent is not required as a condition of purchase. To the extent permitted by applicable law, we are not responsible for any delays upon sending or receiving text messages.D. Unsubscribing From Promotional MessagesYou may opt out from promotional text messages at any time. To unsubscribe from promotional text messages, text “STOP,” “QUIT,” “END,” “CANCEL,” or “UNSUBSCRIBE” to [+1 332 900 3323] from the mobile device receiving the messages, or reply “STOP,” “QUIT,” “END,” “CANCEL,” or “UNSUBSCRIBE” to any promotional text message you receive from the CSA. You consent that following such a request to unsubscribe, you may receive one (1) final text message from or on behalf of the CSA confirming your request. For help, text “HELP” to [+1 332 900 3323] or contact us at admin@csa.org.]8. Third-Party Links and InformationTHE SERVICES MAY CONTAIN LINKS TO THIRD-PARTY MATERIALS THAT ARE NOT OWNED OR CONTROLLED BY THE CSA. THE CSA DOES NOT ENDORSE OR ASSUME ANY RESPONSIBILITY FOR ANY SUCH THIRD-PARTY SITES, INFORMATION, MATERIALS, PRODUCTS, OR SERVICES. IF YOU ACCESS A THIRD-PARTY WEBSITE OR SERVICE FROM THE SERVICES OR ON OR THROUGH ANY THIRD-PARTY WEBSITE OR SERVICE, YOU DO SO AT YOUR OWN RISK.YOU UNDERSTAND THAT THIS AGREEMENT AND THE CSA’S PRIVACY POLICY DO NOT APPLY TO YOUR USE OF SUCH SITES AND YOU ARE SUBJECT TO AND AGREE TO, AND MUST COMPLY WITH, THE THIRD PARTY’S TERMS AND CONDITIONS MADE AVAILABLE VIA, OR AGREED IN CONNECTION WITH, ITS SERVICES. YOU EXPRESSLY RELIEVE THE CSA FROM ANY AND ALL LIABILITY ARISING FROM YOUR USE OF ANY THIRD-PARTY WEBSITE, SERVICE, OR CONTENT. ADDITIONALLY, YOUR DEALINGS WITH OR PARTICIPATION IN PROMOTIONS OF ADVERTISERS FOUND ON THE SERVICES, INCLUDING PAYMENT AND DELIVERY OF GOODS, AND ANY OTHER TERMS (SUCH AS WARRANTIES) ARE SOLELY BETWEEN YOU AND SUCH ADVERTISERS. YOU AGREE THAT THE CSA SHALL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE OF ANY SORT RELATING TO YOUR DEALINGS WITH SUCH ADVERTISERS.9. IndemnityYou agree to defend, indemnify and hold harmless the CSA and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Services, including any data or content transmitted or received by you; (ii) your violation of any term of this Agreement, including without limitation your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights; (iv) your violation of any applicable law, rule or regulation; (v) any content that is submitted via your account including without limitation misleading, false, or inaccurate information; (vi) your willful misconduct; or (vii) any third party’s access and/or use of the Services with your unique username, password or other appropriate security code.10. No WarrantyTHE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, THE INTELLECTUAL PROPERTY, AND ANY OTHER INFORMATION AVAILABLE ON OR THROUGH THE SERVICE ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE CSA OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, THE CSA, ITS SUBSIDIARIES, ITS AFFILIATES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE, COMPREHENSIVE, USEFUL, OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SERVICES.THE CSA DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SITE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED WEBSITE OR SITE, AND THE CSA WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.FEDERAL LAW, SOME STATES, PROVINCES AND OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION AND LIMITATIONS OF CERTAIN IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS AND EXCLUSIONS UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.11. Limitation of LiabilityTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE CSA, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THESE SERVICES. UNDER NO CIRCUMSTANCES WILL THE CSA BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE CSA ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICES; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, INCLUDING WITHOUT LIMITATION ANY USER CONTENT; AND/OR (VII) THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL THE CSA, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO THE CSA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY HEREUNDER OR $100.00, WHICHEVER IS LESS.THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF THE CSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.THE SERVICES ARE CONTROLLED AND OPERATED FROM FACILITIES IN THE UNITED STATES. THE CSA MAKES NO REPRESENTATIONS THAT THE SERVICES ARE APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SERVICES FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE ENTIRELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE UNITED STATES AND LOCAL LAWS AND REGULATIONS, INCLUDING BUT NOT LIMITED TO EXPORT AND IMPORT REGULATIONS. YOU MAY NOT USE THE SERVICES IF YOU ARE A RESIDENT OF A COUNTRY EMBARGOED BY THE UNITED STATES, OR ARE A FOREIGN PERSON OR ENTITY BLOCKED OR DENIED BY THE UNITED STATES GOVERNMENT. UNLESS OTHERWISE EXPLICITLY STATED, ALL MATERIALS FOUND ON THE SERVICES ARE SOLELY DIRECTED TO INDIVIDUALS, COMPANIES, OR OTHER ENTITIES LOCATED IN THE UNITED STATES.12. Governing Law, Arbitration, and Class Action/Jury Trial WaiverA. Governing Law. You agree that: (i) the Services shall be deemed solely based in New York; and (ii) the Services shall be deemed a passive one that does not give rise to personal jurisdiction over us, either specific or general, in jurisdictions other than New York. This Agreement shall be governed by the internal substantive laws of the State of New York, without respect to its conflict of laws principles. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the preceding sentences with respect to the substantive law, any arbitration conducted pursuant to the terms of this Agreement shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree to submit to the personal jurisdiction of the federal and state courts located in New York, New York for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights, as set forth in the Arbitration provision below, including any provisional relief required to prevent irreparable harm. You agree that New York, New York is the proper forum for any appeals of an arbitration award or for trial court proceedings in the event that the arbitration provision below is found to be unenforceable.B. Arbitration. READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM THE CSA. This Arbitration Agreement applies to and governs any dispute, controversy, or claim between you and us that arises out of or relates to, directly or indirectly: (i) this Agreement, including the formation, existence, breach, termination, enforcement, interpretation, validity, and enforceability thereof; (ii) access to or use of the Services, including receipt of any advertising or marketing communications; (iii) any transactions through, by, or using the Services; or (iv) any other aspect of your relationship or transactions with us, directly or indirectly, as a User or consumer (each, a “Claim,” and, collectively, “Claims”). This Arbitration Agreement will apply, without limitation, to all Claims that arose or were asserted before or after your consent to this Agreement. If you are a new User, you can reject and opt out of this Arbitration Agreement within thirty (30) days of accepting this Agreement by emailing us at compliance@csa.org with your full, legal name and stating your intent to opt out of this Arbitration Agreement. Opting out of this Arbitration Agreement does not affect the binding nature of any other part of this Agreement, including the provisions regarding controlling law or the courts in which any disputes must be brought. For any Claim with the CSA, you agree to first contact us at compliance@csa.org and attempt to resolve the dispute with us informally. In the unlikely event that the CSA has not been able to resolve a Claim it has with you after sixty (60) days, we each agree to resolve any Claim by binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at www.jamsadr.com. In the event of any conflict between the Rules and this Arbitration Agreement, this Arbitration Agreement will control. The arbitration will be conducted in New York, New York, unless you and the CSA agree otherwise. If you are using the Services for commercial purposes, each party will be responsible for paying any JAMS filing, administrative and arbitrator fees in accordance with JAMS rules, and the award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees and reasonable costs for expert and other witnesses. If you are an individual using the Services for non-commercial purposes: (i) JAMS may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from JAMS; (ii) the award rendered by the arbitrator may include your costs of arbitration, your reasonable attorney’s fees, and your reasonable costs for expert and other witnesses; and (iii) you may sue in a small claims court of competent jurisdiction without first engaging in arbitration, but this does not absolve you of your commitment to engage in the informal dispute resolution process. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing the CSA from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, Intellectual Property Rights or other proprietary rights. If this Arbitration Agreement is found to be void, unenforceable, or unlawful, in whole or in part, the void, unenforceable, or unlawful provision, in whole or in part, will be severed. Severance of the void, unenforceable, or unlawful provision, in whole or in part, will have no impact on the remaining provisions of this Arbitration Agreement, which will remain in force, or on the parties’ ability to compel arbitration of any remaining Claims on an individual basis pursuant to this Arbitration Agreement. Notwithstanding the foregoing, if the Class Action/Jury Trial Waiver below is found to be void, unenforceable, or unlawful, in whole or in part, because it would prevent you from seeking public injunctive relief, then any dispute regarding the entitlement to such relief (and only that relief) must be severed from arbitration and may be litigated in a civil court of competent jurisdiction. All other claims for relief subject to arbitration under this Arbitration Agreement will be arbitrated under its terms, and the parties agree that litigation of any dispute regarding the entitlement to public injunctive relief will be stayed pending the outcome of any individual claims in arbitration.C. Class Action/Jury Trial Waiver. WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE SERVICES FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND THE CSA ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.13. GeneralA. Delays. Neither party will be liable to the other for any delay or failure to perform its obligations hereunder (other than for the payment of amounts due) if such delay or failure arises from any cause or causes beyond the reasonable control of the affected party, including acts of God, flood, fire, loss of Internet access, electricity, or other utilities, epidemic, pandemic, act of a public enemy or terrorist, act of any military, civil, regulatory or governmental authority, change in law or regulation, labor problem or unavailability of supplies and any other cause, whether similar or dissimilar to any of the foregoing that could not have been prevented by such party with reasonable care.B. Assignment. This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by the CSA without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.C. Notification Procedures and Changes to the Agreement. The CSA may provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on our website, as determined by the CSA in our sole discretion. The CSA reserves the right to determine the form and means of providing notifications to our Users, provided that you may opt out of certain means of notification as described in this Agreement. The CSA is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. The CSA may, in its sole discretion, modify or update this Agreement, including without limitation the Membership Terms and Conditions, from time to time, and so you should review this page periodically. When we change the Agreement in a material manner, we will update the ‘last modified’ date at the top of this page and notify you that material changes have been made to the Agreement. Your continued use of the Services after any such change constitutes your acceptance of the new Terms of Use. If you do not agree to any of these terms or any future Terms of Use, do not use or access (or continue to access) the Services.D. Entire Agreement/Severability. This Agreement, together with any amendments and any additional agreements you may enter into with the CSA in connection with the Services, shall constitute the entire agreement between you and the CSA concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect, except that in the event of unenforceability of the universal Class Action/Jury Trial Waiver, the entire arbitration agreement shall be unenforceable.E. No Waiver. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and the CSA’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.F. California Residents. The provider of services is The Chief of Staff Association, 228 Park Ave South, PMB 79480, New York, New York 10003-1502, United States, email compliance@csa.org. If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Sites of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.Privacy Notice
Effective Date: 20 May 2025Welcome to CSA.org (the “Site”), a website of The Chief of Staff Association (“CSA”, “the CSA”, “we”, “our,” or “us”). This Privacy Notice explains how we collect, use, disclose, and otherwise process information, including personal information, in connection with our Site and the related content, services, membership and other functionality offered on or through the Site (collectively, the “Services”). We may also choose or be required by law to provide different or additional disclosures relating to the processing of personal information about residents of certain countries, regions, or states. Please refer to the Region-Specific Disclosures section below for additional disclosures that may be applicable to you.This Privacy Notice does not address our privacy practices relating to CSA job applicants, employees and other employment-related individuals, nor data that is not subject to applicable data protection laws (such as deidentified information). This Privacy Notice is also not a contract and does not create any legal rights or obligations not otherwise provided by law. Personal Information Submitted by Site VisitorsWe may collect the following personal information submitted to us by visitors to our Site:Contact information, including first name, last name, title, employer membership status, email address, mailing address, phone number and communication preferences.Inquiry information, including information provided in custom messages sent through the forms or contact information provided on our Site.Personal Information Collected AutomaticallySubject to the selected cookie settings, we and our third-party providers may also collect personal information from an individual’s device, browsing actions and site usage patterns automatically when visiting or interacting with our Site, which may include log data (such as internet protocol (IP) address, operating system, browser type, browser ID, the URL entered and the referring page/campaign, date/time of visit, the time spent on our Site and any errors that may occur during the visit to our Site), analytics data (such as the electronic path taken to our Site, through our Site and when exiting our Site, as well as usage and activity on our Site) and location data (such as general geographic location based on the log data we or our third-party providers collect).Subject to the selected cookie settings, we and our third-party providers may use (i) cookies or small data files that are stored on an individual’s computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies (collectively, “cookies”) to automatically collect this personal information. For example, we use “Google Analytics” to collect information about your use of the Services. Google Analytics collects information such as how often users access the Services, what pages they access when they do so and what other sites they used prior to using the Services. We use the information we get from Google Analytics only to improve the Services. To learn more about the use of data collection technologies by Google for analytics and to exercise choice regarding those technologies, please visit the Google Analytics Opt-Out browser add-on page here: https://tools.google.com/dlpage/gaoptout/.To manage cookies, an individual may click the “Cookie Preferences” link in the footer of our Site and adjust their preferences. Please note cookie settings are specific to the device and browser used at the time of the visit to our Site, so the individual will need to change their preferences on each device and browser they use to interact with our Site.An individual may also change their browser settings to: (i) notify them when they receive a cookie, so the individual can choose whether or not to accept it; (ii) disable existing cookies; or (iii) automatically reject cookies. Please note that doing so may negatively impact an individual’s experience using our Site, as some features and offerings may not work properly or at all. Depending on an individual’s device and operating system, the individual may not be able to delete or block all cookies. In addition, if an individual wants to reject cookies across all browsers and devices, the individual will need to do so on each browser on each device they actively use. An individual may also set their email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether they have accessed our email and performed certain functions with it.SurveysFrom time to time we may provide individuals with an opportunity to participate in surveys. For individuals that choose to complete a survey, we will request personal information from the individual in connection with the survey, which typically includes:Contact information, including first name, last name, title, employer, membership status, email address, mailing address, phone number and communication preferences.Demographic information, including specific or approximate date of birth, age or gender.Survey entry, including any personal information provided in connection with the survey, such as satisfaction with our Services.EventsWe often hold events for members and non-members to be able to network or connect with others. In order to sign up for or attend these events, we typically collect:Contact information, including first name, last name, title, employer, membership status, email address, mailing address, phone number and communication preferences.Demographic information, including specific or approximate date of birth, age or gender.Event planning information, including any relevant travel bookings and dietary or mobility requirements.Event attendance information, including whether the event was attended and images (video or photographs) or audio from the event, when permitted by law.Education and TrainingWe provide education and training opportunities to members. In order to register for or participate in these sessions, we typically collect:Contact information, including first name, last name, title, employer, membership status, email address, mailing address, phone number and communication preferences.Demographic information, including specific or approximate date of birth, age or gender.Session records, including sessions completed, feedback sheets, course results, and assessment answers.MembershipWe collect personal information from members and prospective members in connection with the membership application and ongoing maintenance of the membership, which includes:Online account information, including username and password, as well as associated security questions and answers.Contact information, including first name, last name, title, employer, email address, mailing address, phone number and communication preferences.Demographic information, including date of birth, age, gender and country of citizenship.Professional and education information, including employment and education history, as well as degrees, certificates and other honors achieved.Other membership profile information, including a photograph for the online account or other personal information shared through the account.Membership application information, including membership decisions, personal statements made in connection with an application, referral information, a summary of the membership phone interview and any other personal information an individual chooses to provide in connection with the membership application. Please note we may record personal information provided on a membership application even if the application is not fully submitted.Membership history information, including membership status, login activity, membership transactions and benefits, the Services we provide in connection with the membership, and the cancellation date and associated cancellation code if the membership is cancelled.Membership support information, including personal information provided when contacting us in connection with membership services or when requesting advice.Membership payment information, including payment status, billing address, billing phone number, credit/debit card name, number, expiration date and security code (CVV), check number, bank account number, transit routing number, payment dates, renewals and renewal period, billing history, card number history, and third-party payment confirmation. Please note we utilize a third-party provider to process payments on our behalf and do not accept payment directly through our Site.Personal Information From Third PartiesWe also obtain personal information from third parties; which we may combine with personal information we collect either automatically or directly from an individual.We may receive the same categories of personal information as described above from the following third parties:Referrals: Our members and trusted advisors often refer individuals to us for purposes of facilitating a membership inquiry or application. We collect any personal information the referring individual provides.Social Media: When an individual interacts with our Services through various social media networks, such as when someone “Likes” us on Facebook or follows us or shares our content on Facebook, X, LinkedIn, or other social networks, we may receive some information about individuals that they permit the social network to share with third parties. The data we receive is dependent upon an individual’s privacy settings with the social network. Individuals should always review and, if necessary, adjust their privacy settings on third-party websites and social media networks and Services before sharing information and/or linking or connecting them to other Services.Service Providers: Our service providers that perform services solely on our behalf, such as survey and marketing providers, collect personal information and often share some or all of this information with us. For example, we receive personal information individuals submit in response to surveys to our survey providers.Information Providers: We may from time to time obtain information from third-party information providers to correct or supplement personal information we collect. For example, we may obtain updated contact information from third-party information providers to reconnect with an individual.Publicly Available Sources: We collect personal information about individuals that we do not otherwise have, such as contact information, employment-related information, and interest-in-services information, from publicly available sources. We may combine this information with the information we collect from an individual directly. We use this information to contact individuals, to send advertising or promotional materials or to personalize our Services and to better understand the demographics of the individuals with whom we interact.Our Use of Personal InformationWe may use personal information we collect to:Manage our organization and its day-to-day operations;Communicate with individuals, including via email, text message, social media and/or telephone calls;Request individuals to complete surveys about our membership and service offerings;Market our Services to individuals, including through email, direct mail, phone or text message;Administer, improve and personalize our Site and Services, including by recognizing an individual and remembering their information when they return to our Site;Prepare for and facilitate our events and education or training sessions;Determine an individual’s eligibility for and/or proof of enrollment in our membership;Create and maintain accounts for our members;Process payment for membership and related services;Facilitate membership benefits and services;Identify and analyze how individuals use our Site and Services;Conduct research and analytics on our member base and our Services;Improve and customize our service offerings to address the needs and interests of our member base and other individuals we interact with;Test, enhance, update and monitor the Services, or diagnose or fix technology problems;Help maintain the safety, security and integrity of our property and Services, technology assets and business;Defend, protect or enforce our rights or applicable contracts and agreements, as well as to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties;Detect, prevent, investigate or provide notice of fraud or unlawful or criminal activity; Facilitate business transactions and reorganizations impacting the structure of our business; andComply with contractual and legal obligations. Where an individual chooses to contact us, we may need additional information to fulfill the request or respond to inquiries. We may provide additional privacy disclosures where the scope of the inquiry/request and/or personal information we require fall outside the scope of this Privacy Notice. In that case, the additional privacy disclosures will govern how we may process the information provided at that time.Our Disclosure of Personal InformationWe may disclose personal information in the following ways:Affiliates. We may share personal information with other companies owned or controlled by the CSA, and other companies owned by or under common ownership as the CSA, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns, particularly when we collaborate in providing the Services.Survey Providers: We share personal information with third parties who assist us in delivering our survey offerings and processing the responses.Event Facilitation Providers: We share personal information with third parties who assist us with the preparation for and facilitation of our events, including event registration and meal preparation.Education and Training Partners: We may partner with third parties to deliver our education and training offerings. These third parties may receive personal information from us in order to plan for, conduct or complete assessments for our education and training offerings.Membership Partners: Because membership to our Services is by invitation only, we often rely on third-party partners to identify and contact potential CSA members. This personal information, typically in the form of a prospective member profile, may include employment status and contact information.Marketing Providers: We coordinate and share personal information with our marketing providers in order to communicate with individuals about our membership and the Services we make available.Membership Services and Communication Providers: We share personal information with third parties who assist us in providing our membership services and facilitating our communications with individuals that submit inquiries.Other Service Providers: In addition to the third parties identified above, we engage other third-party service providers that perform business or operational services for us or on our behalf, such as website hosting, infrastructure provisioning, IT services, analytics services, administrative services.Other Businesses As Needed To Provide Services: We may share personal information with third parties that an individual engages with through our Services or as needed to fulfill a request or transaction including, for example, payment processing services, course administration services and event planning services.Business Transaction or Reorganization: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose personal information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy or receivership.Legal Obligations and Rights: We may disclose personal information to third parties, such as legal advisors and law enforcement:in connection with the establishment, exercise, or defense of legal claims;to comply with laws or to respond to lawful requests and legal process;to protect our rights and property and the rights and property of others, including to enforce our agreements and policies;to detect, suppress, or prevent fraud;to protect the health and safety of us and others; oras otherwise required by applicable law.Otherwise With Consent or Direction: We may disclose personal information about an individual to certain other third parties or publicly with their consent or direction. For example, with an individual’s consent or direction we may post their testimonial on our Site or service-related publications. For residents of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. Although we do not currently sell covered information, please contact us at admin@csa.org to submit such a request. We will not share users' phone numbers with third parties or affiliates for marketing or promotional purposes.Links to Third-Party Websites or ServicesOur Services may include links to third-party websites, plug-ins and applications. Except where we post, link to or expressly adopt or refer to this Privacy Notice, this Privacy Notice does not apply to, and we are not responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective privacy notices.Region-Specific DisclosuresWe may choose or be required by law to provide different or additional disclosures relating to the processing of personal information about residents of certain countries, regions or states. Please refer below for disclosures that may be applicable to you:European Economic Area, United Kingdom or Switzerland: If you are located in the European Economic Area (Member States of the European Union together with Iceland, Norway, and Liechtenstein), the United Kingdom, or Switzerland, please refer to the Additional European-specific Privacy Disclosures section below, including a description of the personal information rights made available to individuals located in those jurisdictions under applicable law. Updates to This Privacy NoticeWe will update this Privacy Notice from time to time. When we make changes to this Privacy Notice, we will change the date at the beginning of this Privacy Notice. If we make material changes to this Privacy Notice, we will notify individuals by email to their registered email address, by prominent posting on this Site or our Services, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided.Contact UsFor any questions or requests in connection with this Privacy Notice or other privacy-related matters, please send an email to admin@csa.org.Alternatively, inquiries may be addressed to:The Chief of Staff Association228 Park Ave South, PMB 79480
New York New York 10003-1502
United States
ADDITIONAL EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SWITZERLAND PRIVACY DISCLOSURESThese disclosures supplement the information contained in our Privacy Notice by providing additional information about our personal information processing practices relating to individuals who access our services or otherwise interact with us from the European Economic Area (“EEA”), United Kingdom ("UK"), and Switzerland. For a detailed description of how we collect, use, disclose, and otherwise process personal information, please read our Privacy Notice. Controller Details and Privacy ContactsEEA, UK, and Swiss ControllerChief of Staff Association Inc., a company duly incorporated and organised under the laws of the United States, having its registered address at 228 Park Ave South, PMB 79480 New York New York 10003-1502, United States, is the “controller” responsible for the processing of personal information in connection with our EEA, UK, and Swiss services and operations. This means Chief of Staff Association Inc., determines and is responsible for how your personal information is used. You may contact Chief of Staff Association Inc. by emailing admin@csa.org. Additional Questions or ComplaintsIf you have a concern about our processing of personal information, you have the right to lodge a complaint with the Data Protection Authority where you reside, where you work, or where an alleged violation of the law has occurred. Contact details for applicable Data Protection Authorities can be found using the links below: European Economic Area: https://edpb.europa.eu/about-edpb/board/members_enUnited Kingdom: https://ico.org.uk/global/contact-us/Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.htmlWe would, however, appreciate the chance to handle your concerns directly prior to a complaint being filed, so please contact us directly at admin@csa.org if you have any concerns. Purposes and Legal Bases of ProcessingWhen we process your personal information, we will do so in reliance on the following lawful bases: Contract: Where the processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract with you. This applies to any processing where you sign a contract with us, for example when you become our customer or deliver services to us as a vendor or contractor. This may also include processing necessary for the performance of our Terms of Use. Legitimate Interest: Where the processing is necessary for the purposes of a legitimate interest that are not overridden by your interests or fundamental rights and freedoms (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you regarding our services).Vital Interest: Where the processing is necessary to protect the vital interests of you or another person (e.g., to protect your physical safety). Public Interest: Where the processing is necessary to perform tasks carried out in the public interest or in the exercise of official authority vested in us (e.g., to cooperate in an ongoing law enforcement investigation). Legal Obligation: Where the processing is necessary to comply with our legal obligations (e.g., to maintain a record of your personal information to comply with laws and regulations related to bookkeeping, accounting, taxation, and employment). Consent: Where we have your consent for the processing (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing of your personal information, you may withdraw your consent at any time. When we process special categories of personal information, we do so only where (i) the processing relates to personal information which are manifestly made public by you, (ii) the processing is necessary for the establishment, exercise, or defense of legal claims, (iii) the processing is necessary for reasons of substantial public interest, or (iv) you have given us explicit consent.You are not required to provide personal information to us, but we do rely on your personal information to provide certain of our products and services. For example, we need your personal information to facilitate and deliver an order that you request. If you choose not to provide us with your personal information, we may not be able to provide you with a service or product you request. We will inform you at the point that we collect personal information from you if the provision of certain personal information is mandatory or optional for receipt of our products and services. Automated Decision-Making and ProfilingWe do not conduct automated processing of personal information, including profiling, for the purposes of making decisions about you.Retention of Personal InformationWe will usually retain the personal information we collect about you for no longer than reasonably necessary to fulfil the purposes for which it was collected, and in accordance with our legitimate business interests and applicable law. However, if necessary, we may retain personal information for longer periods of time as required under applicable law or as needed to resolve disputes or protect our legal rights. The criteria used to determine the period of time for which personal information about you will be retained varies depending on the legal basis under which we process your personal information: Contract: Where we are processing personal information based on contract, we generally will retain the information for the duration of the contract plus some additional limited period of time that is necessary to comply with law or that represents the statute of limitations for legal claims that could arise from the contractual relationship. Legitimate Interest: Where we are processing personal information based on legitimate interests, we generally will retain the information for a reasonable period of time based on the particular interest, taking into account the fundamental interests and the rights and freedoms of data subjects.Vital Interest: Where we are processing personal information based on vital interests, we generally will retain the information for the period of time necessary to protect the vital interests of the relevant person plus some additional limited period of time that represents any applicable statute of limitations for legal claims that could arise out of the related events. Public Interest: Where we are processing personal information to perform tasks carried out in the public interest or in the exercise of official authority vested in us, we generally will retain the information for a reasonable period of time based on the public interest / official authority, taking into account any obligations we may have to retain the information for a longer period of time. Legal Obligation: Where we are processing personal information based on a legal obligation, we generally will retain the information for the period of time necessary to fulfill the legal obligation plus some additional limited period of time that represents the statute of limitations for legal claims that could arise from the legal obligation. Consent: Where we are processing personal information based on your consent, we generally will retain the information for the period of time necessary to fulfill the purposes for which you have provided your consent. In certain circumstances, we may need to apply a “legal hold” that retains information beyond our typical retention period where we face threat of legal claim. In that case, we will retain the information until the hold is removed, which typically means the claim or threat of claim has been resolved. In all cases, in addition to the purposes and legal bases identified above, we consider the amount, nature and sensitivity of personal information, as well as the potential risk of harm from unauthorized use or disclosure of personal information, in determining the relevant retention period. Once retention of the personal information is no longer reasonably necessary for the purposes outlined above, we will either delete or deidentify the personal information or, if that is not possible (for example, because personal information has been stored in backup archives), we will securely store the personal information and isolate it from further active processing until deletion or deidentification is possible. International Transfers of Personal Information We operate and engage third-party partners and providers in various jurisdictions. Therefore, we and our third-party providers may transfer personal information to, or store, access, or process personal information in, a country other than the one in which it was collected, including, but not limited to, the United States. The country to which personal information is transferred may not provide the same level of protection for personal information as the country from which it was transferred. We may transfer personal information about you outside of the EEA, UK, and Switzerland, and when we do so we rely on appropriate or suitable safeguards recognized under applicable law, including adequacy decisions, standard contractual clauses, and the EU-US Data Privacy Framework. If you would like more information on the specific safeguards we use (and obtain a copy of such safeguards, where applicable), please contact us at admin@csa.org. Adequacy DecisionsWe may transfer personal information about you to countries that the relevant regulatory authority have deemed to adequately safeguard personal information. Standard Contractual ClausesWe may enter into agreements with recipients that incorporate standard contractual clauses approved under the EU GDPR, UK GDPR or Swiss Federal Act on Data Protection when transferring personal information to a recipient in a third country that has not been deemed to adequately safeguard personal information. EU-U.S. Data Privacy FrameworkThe EU-U.S. Data Privacy Framework was designed by the U.S. Department of Commerce and the European Commission to ensure adequate protection for personal information transferred to a company participating in the EU-U.S. Data Privacy Framework. If we transfer any personal information about you from the EEA to a third party in the USA that is participating in the EU-U.S. Data Privacy Framework, we may rely on their participation in the Framework to ensure adequate protection for personal information so transferred. Your Additional EEA, UK, and Swiss Privacy ChoicesSubject to certain limitations at law, you may be able to exercise the following rights: Right to Access: The right to obtain confirmation of whether we are processing personal information about you, access to and a copy of the personal information we are processing about you, and information relating to its processing, including:The categories of personal information being processed; The purposes of the processing; The categories of the sources of the personal information; The categories of recipients to whom the personal information have been or will be disclosed; The envisaged period for which the personal information will be stored, or the criteria used to determine that period;Any automated decision-making or profiling performed in connection with your personal information; and The safeguards relied upon for the transfer of personal information to any third country. Right of Portability: The right to obtain a copy of the personal information we have collected about you in a structured, commonly used, and machine-readable format, and the right to transmit that personal information to another controller without hindrance. Right to Rectification: The right to correct or update any personal information about you that is inaccurate or incomplete.Right to Restriction of Processing: The right to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.Right to Object to Processing: The right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.Right to Withdraw Consent: The right to withdraw your previously provided consent to our processing of your personal information. Please note withdrawing your consent will not affect the lawfulness of our use of your personal information before your consent was withdrawn, nor our processing of personal information pursuant to a different lawful basis for processing. Right to Erasure: The right to have us erase your personal information if the continued processing of that personal information is not otherwise justified. Please note that if the exercise of these rights limits our ability to process personal information, we may not be able to provide our services to you, or otherwise engage with you in the same manner. Submitting Privacy Rights RequestsPlease submit a request specifying the right you wish to exercise by emailing us at admin@csa.org. Before processing your request to exercise certain rights (taking into account the confidential nature of any personal information we maintain), we will need to verify your identity and confirm you are accessing our services or otherwise interacting with us from the EEA, UK, or Switzerland. In order to verify your identity, we will generally either require the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems. In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity as needed to protect your personal information or locate your information in our systems, or where you are not accessing our services or otherwise interacting with us from the EEA, UK, or Switzerland. CookiesIf you access our websites or services from the EEA, UK or Switzerland, other than cookies and similar technologies that are strictly necessary to operate all or part of the website or service, we will only place these technologies on your device and use them to collect and use data with your consent.You can withdraw your consent to the use of these data collection technologies by clicking the “Cookie Preferences” link in the footer of the website and adjust your preferences accordingly. Please note this preferences tool is website, device, and browser specific, so you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting.
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